Multichannel Support - IT GOAT
multichannel support

get real-time support
when you need it most

Find the support that works best for you.

Realtime Support One Click Away

We offer three avenues of support: email, chat & phone. Within each of these avenues we have three different types of conversation that can happen based off the issue and need.

You can ensure an issue will be worked via Email, or look for immediate response via the phone. If you are just looking for a simple fix like a password reset, send us a chat request and watch the magic happen.

Shorter Deployment

New Client onboarding in days, not weeks.

Faster Response

Issues resolved in minutes, not days.

Superior Service

Certified Professionals, 24x7x365 Support.

Average Wait Time of 80 Seconds

Customer Satisfaction: 96.5%+

Average Talk Time of 6 Minutes

Support Requests, Approvals, & More All In One Place

Give your employees the support they need when they need it most.  IT GOAT Help Desk Service offers real-time Chat and Phone Support for issues that need rapid response. 

Chat & Ticket Portal

At IT GOAT, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services.

Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. IT GOAT uses ITIL-based, industry best practices to enable your users to work efficiently and effectively.

Phone

Ready to talk? Call our support line for real-time support with our services team.

Chat

Have a question but can't pick up the phone? Use our Chat agent to open a dialogue with our Service Desk.

Email

Ready to hand off the issue to IT? Forward the emails with the issues to IT GOAT so our service desk team can resolve those issues for you.

Portal

Open, manage, and close your tickets within your client portal. Ask us about our Microsoft Teams integration for seamless support.

Chat Support

Give your employees the support they need when they need it most. IT GOAT Help Desk Service offers real-time Chat and Phone Support for issues that need rapid response. When you have less urgent needs, send the team an email and have them work it for you.

IT GOAT serves a wide variety of businesses, handling all the responsibilities of an enterprise-level IT department. From routine system maintenance to 24/7 disaster recovery, IT GOAT has the experience and resources to protect your business and help it thrive.