Louisville Help Desk Support & Services - IT GOAT
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Top Ranked IT Managed Service Provider in Louisville, KY

Reach out today to see what makes IT GOAT a preferred IT Managed Service Provider and IT Support for businesses.

Optimize your IT Spend

Reallocate funds from the costs of doing business category, to the business growth department.

Save Time

IT GOAT removes technology management from your day to day so you can get back to doing what you were meant to do.

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Trusted Provider

Ultimate Availability

We offer three avenues of support: email, chat & phone. Within each of these avenues we have three different types of conversation that can happen based off the issue and need.

You can ensure an issue will be worked via Email, or look for immediate response via the phone. If you are just looking for a simple fix like a password reset, send us a chat request and watch the magic happen.

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Shorter Deployment

New Client onboarding in days, not weeks.

Faster Response

Issues resolved in minutes, not days.

Superior Service

Certified Professionals, 24x7x365 Support.

IT GOAT

IT Network Services in Louisville, KY

11605 Shelbyville Rd #203, Louisville, KY 40243

Reduced Employee Downtime

The IT GOAT Network Operation Center has three primary KPIs we watch more than any other: Average Wait Time for call in support, Percentage of One-Call Resolution for tickets, and Customer Satisfaction.

IT GOAT has been able to on average maintain an average wait time of less than 80 seconds during standard business hours. On average, we are able to resolve issues in less than six minutes. This means your employees will get the support they need when they need it most.

Network Security Management - Louisville, KY

Secure your businesses Network with IT GOAT Network Managed Services.

  • 24x7 Support Services
  • Remote Employee Solution Management: VPN, RDP, Virtual Desktop
  • SD-WAN Solution for Ultimate Connectivity and Uptime
  • Access Administration to Maintain Security and Compliance at All Time
The Louisville skyline, representing our all-in-one IT support services. From cybersecurity to network optimization, we provide tailored solutions to meet the needs of local businesses

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100% Local / Never Outsourced

Our IT support services are fully USA-based, ensuring high-quality, reliable assistance without outsourcing. 

We work with you to create a customized plan that fits your business’s specific needs, size, and budget, ensuring that you get exactly what you need without any unnecessary extras.

Nationwide Reach

IT GOAT provides comprehensive IT services across the country, ensuring that no matter where your operations are located, you receive consistent, high-quality support.

Humble Beginnings

We understand what it takes to start and run a business. IT GOAT was founded to pioneer IT support, and we will always keep our clients as our top priority.

Proactive Network Monitoring for Maximum Uptime

Ensure your network stays operational with IT GOAT’s proactive network monitoring solutions. Our team keeps a close eye on your network 24/7, identifying potential issues before they cause downtime.

  • 24/7 Monitoring: Around-the-clock surveillance to detect and address network issues.
  • Real-Time Alerts: Immediate notifications of performance drops or security threats.
  • Preventive Maintenance: Address minor issues before they escalate into costly disruptions.

With proactive monitoring, your Louisville business can count on uninterrupted network performance, ensuring maximum productivity.

Louisville, KY: IT Outsourcing

Louisville, KY: IT Networking

Louisville, KY: Managed IT Services

Louisville, KY: Cybersecurity

Louisville, KY: IT Consulting

your security tools and technologies

IT GOAT simplifies cybersecurity by integrating over 750+ enterprise apps to make sure your business runs smoothly.

Value of IT Asset Management


You’ve spent hundreds of thousands of dollars on technology for your organization, but are you getting the most out of your IT investments? Collecting inventory data and tracking contract statuses throughout the lifecycle of an asset is critical. Capturing your asset data in one location enables better IT asset management and tracking of hardware, software, licenses, ticket history, and even non-IT assets.

IT GOAT can assist you by:

  • Manange Asset Compliance
  • Have Greater Asset Visibility
  • Redeploy IT Assets Quicker
  • Increase Accountability
  • SaaS & Vendor Spend Management
  • IT Contract Management

Employee On-Boarding

Eliminate the tedious and time consuming process of on-boarding new employees. We create end user on-boarding packages that allow for seamless new hire on-boarding’s.

  • Ordering Laptops, Monitors, Docking Stations, Cables, etc.
  • Procure Software Licensing
  • Setup and Deploy of Company Asset
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A close-up of intricate network cabling, showcasing the need for secure and efficient IT infrastructure. Our team ensures that Louisville businesses have the right foundation for scalable growth
An abstract representation of digital security in Louisville, KY. Our advanced cybersecurity solutions protect businesses from ever-evolving threats with 24/7 monitoring and proactive defense

Chat & Ticket Portal

At IT GOAT, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services.

Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. IT GOAT uses ITIL-based, industry best practices to enable your users to work efficiently and effectively.

Employee Off-Boarding

Schedule employee terminations with your dedicated help desk. We coordinate these efforts down to the minute so employees can be shut off from sensitive files to avoid malicious intent.

Voluntary Leaves:

  • Scheduled Shut Offs of All It User Access
  • License Removal
  • Wipe and Reset of Employee Hardware
  • Email Out of Office Notifications
  • It Hardware Health Check Upon Employee Equipment Turn In
  • It Hardware Inventoried in Secured Lockers at It Goat

Employee Terminations:

  • Time Sensitive Shuts Offs During HR Meetings
  • Wipe and Resets of Employee Hardware
  • Backup of All Client Data
  • Retrieval of Client Hardware

Support Requests, Approvals, & More All In One Place

Give your employees the support they need when they need it most.  IT GOAT Help Desk Service offers real-time Chat and Phone Support for issues that need rapid response. 

Phone

Ready to talk? Call our support line for real-time support with our services team.

Chat

Have a question but can't pick up the phone? Use our Chat agent to open a dialogue with our Service Desk.

Email

Ready to hand off the issue to IT? Forward the emails with the issues to IT GOAT so our service desk team can resolve those issues for you.

Portal

Open, manage, and close your tickets within your client portal. Ask us about our Microsoft Teams integration for seamless support.

Comprehensive Evaluation

Gain full visibility and easily make sense of your IT & cybersecurity with IT GOAT.

  • Protect your business with 24/7 strategic monitoring & incident response
  • Simplify your sophisticated security
  • Enjoy a transparent, centralized & technology agnostic platform

Fewer Human Errors

Humans are pretty amazing, but to err is human, right? We have all been there. Whether setting the wrong priority for a ticket or providing inaccurate information to the wrong customer, the sheer volume of tickets and tasks can result in mistakes without service desk automation.

With an automated service desk, human error can be reduced or even eliminated, making room for higher priority tickets or incidents.

  • Reduced Support Costs
  • More Productive Teams
  • Fewer Human Errors

The Right Team For You

IT GOAT serves a wide variety of businesses, handling all the responsibilities of an enterprise-level IT department. From routine system maintenance to 24/7 disaster recovery, IT GOAT has the experience and resources to protect your business and help it thrive.

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About Us

info@itgoat.com

1 (833) 348 – 4628

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