Outsourced IT Services

IT Outsourced The Right Way
With real time support

Virtuous Partnerships: We value our clients as partnerships in which both parties have a common pursuit. From day one and on, we will strive to understand your business goals and align them as our own.

Our Mission

At IT GOAT, we are reducing costs, time, and management of IT on our clients.

IT GOAT was founded on providing companies a simplified solution to see and understand their cybersecurity.

Michael Murphy
CEO of IT GOAT

Reliable Support

Fast & Prompt

Customer Satisfaction

Reliable Support

What do you want more than anything? A readily available Person to resolve issues when you need them resolved. That’s right, you want a real Person who you can talk to by first name and get issues resolved quickly in a timely manner. Our team is accessible by Chat Support right from your desktop. If you would rather talk through an issue, call our Help Support Line where we average less than 90 second response times. Are you just looking for an answer or assistance on an ongoing issue, send us an Email and we will start working on the issue.

Fast & Prompt Service

Our team prides itself on speed of response, speed of resolution. On average our help desk line answers calls in less than 94 seconds. Average talk time working with one of our support technicians, less than 6.5 minutes. Average one call resolution, over 83%.

What does that mean to you?

If you called us five times with issues, four of those times, your problem will be resolved in less than 10 minutes!

Trusted Provider

Customer Satisfaction

Unlike most managed service providers who focus on Service Level Agreements and response times, we focus most of our efforts towards Client Satisfaction. See we know if it takes us four hours to reset a password, it does not matter to you if we met a SLA or not. It took us four hours to do a remedial task. That is why at IT GOAT, we focus almost all of efforts on the good ole saying “Treat other as you want to be treated”. That means, we need to focus on the experience as much as the Service Level Agreement.

How does IT GOAT compare against the rest of MSPs?

The Right Team For You

IT GOAT serves a wide variety of businesses, handling all the responsibilities of an enterprise-level IT department. From routine system maintenance to 24/7 disaster recovery, IT GOAT has the experience and resources to protect your business and help it thrive.

HDS-AS-A-SERVICE

NOC-AS-A-SERVICE

SOC-AS-A-SERVICE

VCIO-AS-A-SERVICE

POWERED BY STRATEGIC VENDOR PARTNERSHIPS

IT GOAT IS A PREFERRED MSP AND IT SUPPORT FOR BUSINESSES