What is Manufacturing IT: How IT Powers Industry 4.0
July 2, 2025
Running a lean oil and gas operation involves juggling dozens of priorities—from logistics and compliance to drilling schedules. For this CEO, dealing with IT infrastructure was one more burden they didn’t have time for.
“It helps not having to deal with the IT infrastructure besides all the other aspects of the business that we have to keep track of and operate daily.”
They needed a partner who could take full ownership of IT—freeing their internal team to stay focused on core operations.
In a recent KPMG report, 74% of oil companies reported that outsourcing IT helped them reduce incident response time by more than 30%. Centralized helpdesk systems like IT GOAT’s are cited as key to that improvement.
Client: BPC – Independent Oil & Gas Operator
Location: Dallas, TX
Service: IT Management & Support
Engagement Start: January 2020 – Ongoing
Budget Range: $12,000–$20,000
Industry: Energy & Natural Resources
The decision was personal and strategic. The CEO had worked with Mike, IT GOAT’s President, at his previous company and appreciated his deep understanding of their industry and systems.
“Mike knew the ins and outs of the business, so we believed he’d understand our unique interests and be able to suit them.”
That familiarity made IT GOAT the obvious choice when it came time to outsource IT management.
IT GOAT now manages the full spectrum of IT services for the firm—including infrastructure setup, maintenance, and security. Their support spans both on-site and remote needs.
Here’s what they handle:
Wireless Internet infrastructure, including a backup service center
Firewall and endpoint security for all connected devices
Microsoft Office suite management
Hardware installation (on-site) and ongoing off-site support
Helpdesk support via ticketing system, email, and phone
While the primary point of contact is Mike, the CEO notes that for non-urgent issues, tickets are routed through the front office system.
The oil and gas sector faces some of the highest cyberattack rates of any industry—nearly 9 out of 10 companies reported at least one security breach in 2023, with operational downtime averaging 20 hours per incident. For lean operations, even minor disruptions create major productivity and financial risk.
Since bringing IT GOAT on board, the company has seen smooth operations across its digital infrastructure.
“Our servers and databases work in a timely manner and without downtime, and all our devices are secure.”
The biggest value? Confidence. The leadership team knows they can hand off tech issues and trust they’ll be resolved—no matter how complex.
“Even if we don’t know what the issue might be, we know they’ll fix it.”
According to McKinsey, digitization in oil and gas can reduce operational costs by up to 25% and increase productivity by 20–30%, but this depends on stable, secure IT infrastructure. Companies lacking internal IT capabilities risk falling behind industry benchmarks.
Responsiveness: Mike and the team are accessible via phone or email.
Custom-fit solutions: IT GOAT tailors support to the company’s specific needs.
Trust and transparency: The client never feels out of the loop.
See the power of IT GOAT.
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