What is Manufacturing IT: How IT Powers Industry 4.0
July 2, 2025
Like many growing financial firms, this Austin-based client found themselves increasingly hampered by a lack of reliable IT support. Everyday technical issues—from software glitches to connectivity concerns—were slowing operations and creating frustration.
“Our company was struggling without day-to-day IT support,” shared Genevieve Singer, Executive Assistant at the firm.
They needed a responsive partner who could step in quickly, handle requests smoothly, and ensure nothing fell through the cracks.
IT GOAT Insight: Financial firms experience, on average, six tech-related disruptions per week, costing mid-sized businesses over $1.2 million annually in lost productivity and client trust, according to a survey by LogicMonitor. Without dedicated IT support, even routine issues can escalate into compliance risks and downtime, especially for firms handling sensitive financial data.
Client: Torch Capital – Financial Consulting Firm
Engagement Type: Outsourced IT Support
Duration: Since May 2022 – Ongoing
Budget: Under $10,000
Industry: Financial Services
Responsiveness and transparency set IT GOAT apart from the start.
“I selected IT GOAT because I liked how responsive, informative, and accommodating they were,” Genevieve explained.
From the first contact with a local sales rep to a follow-up with the company owner to clarify a billing question, IT GOAT demonstrated a strong commitment to communication and alignment.
A 2023 report from Deloitte emphasized that digital infrastructure resilience is now a key differentiator in financial services, particularly for small firms navigating growth. Firms with proactive IT support models saw 33% faster response times and 40% fewer compliance lapses compared to peers relying on reactive or ad-hoc support.
Once engaged, IT GOAT became the firm’s virtual IT department—resolving daily tech issues and ensuring business continuity. Communication is managed through a ticketing system, which the client’s team is gradually adapting to.
“They go the extra mile to resolve problems in a timely and satisfactory manner,” said Genevieve.
Implementing a structured ticketing system, as IT GOAT did, streamlines issue resolution and enhances accountability. Such systems provide clear communication channels and tracking, leading to faster response times and improved client satisfaction.
The support included:
Daily troubleshooting and issue resolution
Clear and honest updates on progress
Escalation to leadership when needed for fast resolution
Since partnering with IT GOAT, the firm has experienced a dramatic reduction in IT disruptions. Team members no longer worry about security lapses or who to call when systems act up.
“Knowing that we don’t have to worry about our security and always have an expert who can help when needed has been a great comfort.”
The client gave IT GOAT a perfect 5.0 rating across the board—for quality, cost, schedule, and willingness to refer.
Outsourcing IT support enables small financial firms to access enterprise-level tools and expertise without the overhead of an in-house team. This approach allows for scalable solutions tailored to the firm’s specific needs, ensuring efficient and cost-effective IT management.
What impressed the client most was IT GOAT’s commitment to understanding their needs and following through.
“They take the time to communicate effectively and timely,” Genevieve noted.
See the power of IT GOAT.
The world’s most advanced cybersecurity platform catered specifically to your business’ needs.
Keep up to date with our digest of trends & articles.
By subscribing, I agree to the use of my personal data in accordance with IT GOAT Privacy Policy. IT GOAT will not sell, trade, lease, or rent your personal data to third parties.
Mitigate All Types of Cyber Threats
Experience the full capabilities of our advanced cybersecurity platform through a scheduled demonstration. Discover how it can effectively protect your organization from cyber threats.
IT GOAT: Threat Intel & Cyber Analysis
We are experts in the field of cybersecurity, specializing in the identification and mitigation of advanced persistent threats, malware, and exploit development across all platforms.
Protect Your Business & Operations
Exceptional performance in the latest evaluations, achieving 100% prevention rate and providing comprehensive analytic coverage, unmatched visibility, and near-instant detection of threats.