Easy, simple, accessible support platform for your business.
We offer three avenues of support: email, chat & phone. Within each of these avenues we have three different types of conversation that can happen based off the issue and need.
You can ensure an issue will be worked via Email, or look for immediate response via the phone. If you are just looking for a simple fix like a password reset, send us a chat request and watch the magic happen.
The IT GOAT Network Operation Center has three primary KPIs we watch more than any other: Average Wait Time for call in support, Percentage of One-Call Resolution for tickets, and Customer Satisfaction.
IT GOAT has been able to on average maintain an average wait time of less than 80 seconds during standard business hours. On average, we are able to resolve issues in less than six minutes. This means your employees will get the support they need when they need it most.
IT GOAT simplifies cybersecurity by integrating over 750+ enterprise apps to make sure your business runs smoothly.
Our Team of Support Technicians monitors all your employees daily. We are looking for clients who have devices that with imminent failure. Has your workstation ever maxed out it’s hard drive space on you? Well IT GOAT’s team would ensure that every PC owner is notified when they reach 80% capacity on their hard drive so they know what is about to happen.
These proactive measure ensure reduced downtime for your workforce which transcend to increase productivity.
IT GOAT serves a wide variety of businesses, handling all the responsibilities of an enterprise-level IT department. From routine system maintenance to 24/7 disaster recovery, IT GOAT has the experience and resources to protect your business and help it thrive.